We continue to have issues with the gate not opening when residents provide the 3-digit code to visitors/vendors. This is a known Apple compatibility issue with community gates and apartment call boxes. This is only for those who have iPhones.
If you have an iPhone you can try the following suggestions:
- If you have a landline, contact the office and have the phone number changed to your landline number.
- When you receive the call hold the number 9 down until the gate opens.
- If it is Monday-Friday between the hours of 7:00 to 3:00 have them dial 229 and the office will let them in.
- If you are having Uber/Lyft coming to pick you up, contact the office for a 4-digit code to give to the driver. This number is not to be given to anyone but that Uber/Lyft driver who is picking you up.
- If any of the above do not work and you need to get the gate opened give the person your 4-digit code and contact the office to get a new 4-digit code.
Thank you for your patience with this issue. Hopefully Apple will put a fix in place so that this is no longer an issue.
LHE Board of Directors
